Open development from user to vendor and back again; how everybody wins

Recorded On: 02/07/2018

The ‘vendor’ community and ‘user’ community are today becoming commonly intertwined; with the user community taking advantage of modern prototyping and manufacturing technologies such as 3D printing, micro-controllers and laser cutting. In addition; the vendor community is often using these technologies to producing products.  This means that there is a significant overlap such as we have never seen before.

The presenter has previously worked in the instrument user community at major pharmaceutical companies, large biotech, startup biotech and academia.  During this period a close collaborative relationship between the user and supplier lead to improved performance of the equipment purchased and increased reliability.  Now the same person runs an instrument company which sells to the end user and we now see the other side of the coin – how to support the equipment in the field as a manufacturer.  Concepts such as printing your own spare parts and even the concept of flat pack style delivery will be explored.  In addition the reality of this will be discussed; issues such as giving out the design for internal parts of a product could leave a company’s designs open to be reused by a competitor and in addition also there is a degree of willingness by the user of the equipment to do the repairs by themselves.

This presentation will discuss how this ‘overlap’ can be leveraged to produce better products, better interaction and better results for all parties.  This presentation will explore opportunities to further these aims and bring the supplier and user of everyday laboratory equipment together.

Neil Benn

Ziath

Neil is co-founder and Managing Director of Ziath.  Since 1994, Neil has experience with a range of companies; GlaxoSmithKline; Cambridge Antibody Technology, Cenix Bioscience GmbH and the Max Planck Institute of Cell Biology and Genomics. Within these companies Neil has been responsible for the development, maintenance and implementation of laboratory automation and associated software with a focus on process control and information management.

Neil has served on the board of the European Laboratory Robotics Interest Group (ELRIG) in both Germany and the UK. He was the informatics chair for Lab Automation 2009, has edited for the Journal for the Association for Laboratory Automation and also serves on the board of The Journal for Laboratory Automation. Neil has a Bachelor’s degree in Biotechnology and a Master’s degree in Computer Science.

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